We are not responsible for bleeding threads or canvas. Customer agrees to pay all charges and costs upon delivery. All sales are final. Needleworks is not responsible for finished items left more than 30 days. After 90 days, finished items will become the property of Needleworks unless prior arrangements are made.
We make every effort to maintain high standards of fine craftsmanship on every creation and believe everyone has a special project and deserves to have it back in a timely manner. Our goal is to provide every client with quality, heirloom creations. Therefore, we do not accept rush orders.
Needleworks continues to make every effort to complete and return items in a timely manner. Currently we are accepting projects on a first-come, first-served basis with no due dates.
We are a year-round finishing service and we encourage you to turn projects in as soon as they are complete. If you plan to give an item in celebration of a specific event, such as a birthday, baby’s birth, or wedding, please inform us of the date when submitting the project for assembly.
If you would like a monogram on your project, please complete the monogram section on the Finishing Form for each project.
We do accept deposits. You may call us at 205.870.5191 to provide credit card information or include a check with your project. We suggest $25 for small items (like ornaments and signs) and $50 for large items (stockings, containers, belts, etc.).
Please include your name, address, special instructions, preferences, and contact information, including email and phone number, using our Finishing Form. Enclose the project and information in waterproof packaging. Avoid envelopes that might tear or become damaged during shipping. We recommend shipping in a sturdy box with an option to “track” or receive confirmation of delivery.
Ship to:
Needleworks
2809 Crescent Ave, Suite 8
Birmingham, AL 35209
Provide us with all the necessary information about how you would like your project designed when completing our Finishing Form. Please print the form and include it with each project. We prefer that you complete a separate form for each type of project, such as mini sock, 3D box, or dream bar, but you may combine items of a series, such as Nativity figures or a matching ensemble of ornaments. Our gallery photos features options and the descriptions explain the techniques our finishers use. It is very helpful if you become familiar with the terms used by our finishers.
It is very helpful for our staff to have a sample of your previous project to compare fabric shade, trims, and styling details by sending in the piece or a picture of the piece. If you have plans to stitch multiple projects in a series, you may want to consider purchasing additional fabric and trim to ensure exact matches for the entire set.
- Visit our Gallery to view examples of the finishing techniques we currently feature and the descriptions we use to explain construction methods.
- Using our Finishing Form, indicate the techniques you would like for us to use when assembling your project.
- Kindly retain your extra threads, stretcher bars, and tacks.
- If your canvas is soiled, have it professionally cleaned before sending it to Needleworks.
- Remember to examine your canvas for missed stitches and complete them!